Molekule Reviews

I literally am so grateful for my Molekule Air, me and my partner have horrible allergies and this device has been a staple in our household. The air smells cleaner and I've had way less allergy attacks in the time I've had my Molekule.

Update got Crane and it worked straight out of the box. No assembly required and did not have to call,
Purifier did not work straight out of the box. Arrived Saturday and Sunday I tried to start it. Had It not have been broken, I would not have had to call the tech who did not know tech support and was condescending. He asked me if the unit was plugged in. It was straight out of the box. There was no power at all. The mans command of english was so poor, I thought he was saying listen for a friend, but he meant fan after I told my friends he said listen for a friend. The man asked me if I heard a click and I said yes. Then he wanted me to put the phone by so he could hear it. Why does this man not speak English or Spanish? I cannot be expected to know thelanuage in every country. Got a condescending email from Molekule’s customer disservice department and they said they would have someone trouble shoot it. It’s already on the way back to Amazon. I’m buying another filter from a different company which my friend said worked straight out of the box. Got a rude message from molekule that was a response to a message I sent over the Internet to molekule. Ive got a tip for molekule just skip the call center if you can’t have someone who can communicate, knows the products you sell, and has some manners. They want to trouble shoot an item that does not work? The need the order number for me to be able to return it? The overseas “Molekule Dude” said he could not help me further without a receipt. Well I’m just sending it back. My friend said he had heard good things about the device. Perhaps molekule should check the products before they leave the Chinese factory.
Molekule contacted me from the Philippines via email trying to get the non working device trouble shooting. They sent me a very patronizing email and I blocked them. There is only 30 days to return item and i got it back before that. Amazon sold it. Unfortunately I'm unwilling to use molekule again due to patronizing customer service on phone and via email. It’s really clear that they don’t care or know about tech support. These reps need to learn how not to be rude to people in the states.

Non working mini:
Rep. Was insulting said asked if it was plugged in. Then asked if it clicked and I said yes. They guy was so insulting that he asked to put the phone by the unit, so he could hear the click I did. Got an email back saying they wanted to trouble shoot a device with no power issue. They Have to delay because in 30 days it cannot be returned after that. App did not work.

Molekule complaint
Ricky
Terrible customer service wanted proof of purchase
15:36 pacific 32 minutes 9/6/2020

Let me start off by saying I bought this in desperation in the throws of Covid-19 season.
I had a nearly 3 month long nasty virus I was battling. Saw the doctor several times was never recommended to get tested for Covid (so still not confirmed what I had. )Towards the end of my sickness I was so congested in my ears and throat I felt like I was suffocating at night. Mind you, I have never spent so much time in my small high rise city apartment. I started feeling like there was potentially really bad air quality in my apartment despite being new construction building.
I think possibly with circulation and layout, there is a possibility mold/ mildew issues were at play from the bathroom area.
Anyway I was getting desperate. I had resorted to every night waking up in the middle of the night so congested I had to put onions on my chest and ear area. Lol!
I researched air purifiers, I stumbled upon the Molekule.
It has literally I feel ,saved my life.
If you are in a city apartment stuck inside with stay at home order buy this thing!
It could literally save you and help you breathe!!!

When I requested to return the 4 units that I purchased in a bundled deal with a 30 day full refund - WELL - the experience was awful. It all started with what should have been a simple email request and reply with RMA instructions and return labels. NOPE, it was a every other day email query to them with either no reply or constantly asking me the same questions. Four phone calls resulted in the same delay tactics. I finally requested a CHARGEBACK with my credit card company and then filed a formal complaint with the Better Business Bureau of San Francisco. After a total of 32 emails, 4 phone calls, 2 formal complaints as outlined above I finally got the rerun instructions and labels. After they acknowledged shipment of the retune it took me another 6 emails to get confirmation that they had in fact credited my credit card.
This should be a very big clue as to how they will handle your warranty needs.
In my opinion Mr. Bogswami is a immoral business man. STAY AWAY - Buyer beware.